Zligne Return Policy
- At Zligne, we are committed to offering you high quality products and ensuring your complete satisfaction. If for any reason you are not completely satisfied with your purchase, we have a simple and transparent returns policy in place.
Return Conditions
Return Time
- You have 14 days from the date of receipt of your order to return your items to us.
Condition of Products
- Items must be returned in their original condition, unworn, unwashed and with all original tags and packaging intact.
Non-Returnable Products
- Sale items or personalized products are not eligible for return unless there is a manufacturing defect.
Return Procedure
Return request
- Contact our customer service at Zligne.info@gmail.com indicating your order number, the items you wish to return and the reason for the return.
- You will receive a confirmation email with return instructions and a prepaid return label, if applicable.
Packaging
- Place the items in their original packaging or appropriate packaging to avoid damage during transport.
Shipping
- Stick the prepaid return label on the package and drop it off at the nearest post office or collection point.
- Keep proof of shipping until your return is processed.
Refund
Return Processing
- Once your return is received and inspected, we will send you a notification email to let you know whether your refund has been approved or rejected.
Reimbursement Method
- Refunds will be issued to the original payment method within 10-14 business days after your return is approved.
Return fees
- Return costs are free for defective or incorrect products. For other returns, return costs will be deducted from your refund.
Trades
- If you wish to exchange a product, please follow the returns procedure and place a new order for the desired item. Direct exchanges are not possible through our standard returns process.
Contact
For any questions or assistance regarding our returns policy, do not hesitate to contact our customer service:
- Email: Zligne.info@gmail.com
- Opening hours: 24/7
Thank you for trusting Zligne. We appreciate your understanding and cooperation in making this process as simple and quick as possible.