Zligne General Conditions of Sale
Introduction
- These General Conditions of Sale (CGV) govern the sales of Zligne brand products via our website. By placing an order, you accept these conditions without reservation.
Products
- The characteristics of the products are described with the greatest possible precision. However, variations may occur. The photos are not contractual.
Orders
- Placing an Order: You can place an order on our website by following the online ordering process. You will receive a confirmation email summarizing your order.
- Availability: Our products are offered while stocks last. In the event of unavailability, you will be informed as soon as possible.
Price and Payment
- Price: The prices indicated are in euros, all taxes included (TTC). Delivery costs are not included and will be added when confirming the order.
- Payment: Payment is made online by credit card or any other means offered on our site. The order will only be validated after receipt of full payment.
Delivery
- Delivery Times: Delivery times vary depending on the destination and the delivery method chosen. An estimate of delivery times will be provided when ordering.
- Delivery costs: Delivery costs are calculated based on the weight and destination of the products and will be indicated when confirming the order.
- Order Tracking: You will receive a tracking number to follow the delivery of your order.
Right to retract
- Withdrawal Period: You have the right to withdraw within 14 days without giving a reason.
- Exercise of the Right of Withdrawal: To exercise this right, you must notify us of your decision in writing (email or post) before the withdrawal period expires.
- Return of Products: Products must be returned in their original condition, unused and in their original packaging. Return costs are your responsibility.
Returns and Refunds
- Return Policy: Consult our detailed returns policy to find out the return conditions and procedures.
- Refunds: Refunds will be made via the payment method used during purchase, within 10 to 15 days after receipt and verification of the returned products.
Guarantee
- Our products are covered by the legal guarantee of conformity and the guarantee against hidden defects. For any complaints, contact our customer service.
Protection of personal data
- Your personal data is collected and processed in accordance with our privacy policy. We are committed to protecting your privacy and personal information.
Responsibility
- Zligne cannot be held responsible for damage resulting from improper use of the products purchased. Our liability is limited to the amount of the order.
Applicable Law and Disputes
- These General Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing this, the French courts will have jurisdiction.
Contact
For any questions or complaints, please contact our customer service:
- Email: Zligne.info@gmail.com
- Social networks: Zligne
Thank you for your trust and loyalty to Zligne. We are delighted to serve you and are committed to providing you with quality products and exceptional service.